Shipping policy

Delivering Excellence with Every Order

Overview

At Classique Jewelry Inc., we understand that your jewelry purchases are precious and meaningful. Our comprehensive shipping policy ensures your treasured items arrive safely, securely, and on time worldwide. We are committed to providing transparent information about our shipping processes, costs, and timelines for both domestic and international customers.

Order Processing Times

Standard Processing

• In-stock items: 1-2 business days
• Custom/Personalized items: 3-5 business days
• Special orders: 7-14 business days

Important Notes

• Orders placed after 7:00 PM EST are processed the next business day
• Processing excludes weekends and holidays
• You'll receive email confirmation when your order ships
• International orders may require additional processing time for customs documentation

Domestic Shipping (United States)

International Shipping

We proudly ship to customers worldwide with secure, insured delivery.

Available Countries & Rates

Tier 1 Countries (Premium Service)

Tier 2 Countries (Select European Markets)

Tier 3 Countries (Nordic Premium Markets)

Free International Shipping

Orders over $500 USD qualify for FREE standard international shipping to all Tier 1 & Tier 2 countries.

Important International Information

Customs & Duties

• Customs duties and taxes are the responsibility of the recipient
• We provide all required customs documentation
• Declared value reflects actual purchase price (legal requirement)
• Some countries may impose additional import fees upon delivery

International Restrictions

• Maximum declared value: $10,000 USD per shipment
• Prohibited items: Vary by country; we'll notify you of any restrictions
• Documentation required: Government-issued ID may be required for delivery

Currency Display

• Prices shown in customer's local currency when possible
• Payment processed in USD; bank may apply conversion fees
• Final shipping costs calculated at checkout based on destination

Premium Jewelry Handling & Security

Premium Packaging

• Crush-resistant boxes and elegant presentation packaging
• Anti-tarnish protection for all precious metals
• Secure padding and protective materials

Security Measures

• Discreet packaging with no external indication of valuable contents
• Signature required delivery for all international orders
• Adult signature (21+) for orders over $1,000 USD
• Full insurance coverage included with every shipment

Tracking & Updates

Order Tracking

• Shipping confirmation email with tracking number
• SMS updates available upon request
• Real-time tracking through carrier websites
• International tracking may have delays in some regions

Delivery Notifications

• Email notifications at key delivery milestones
• Local carrier updates once package enters destination country
• Delivery confirmation with signature record

International Delivery Requirements

• Signature required for ALL international orders
• Adult signature (21+) for orders over $1,000 USD
• Government ID may be required in some countries
• Safe delivery to authorized recipients only
• Redelivery attempts if initial delivery fails

Personalization Services

Custom Engraving & Personalization

Many of our jewelry pieces can be personalized with:

• Custom engraving (names, dates, messages)
• Stone selection and settings
• Sizing services for rings and bracelets

International Note: Personalized items may require additional processing time and cannot be returned unless defective.

Frequently Asked Questions

Can I change my shipping address after placing an order?

Contact us immediately at 718-405-1687. Address changes may be possible if the order hasn't entered processing yet. International address changes may incur additional fees.

What if my package shows as delivered but I didn't receive it?

Contact us within 48 hours. We'll initiate a trace with the carrier and work to resolve the issue promptly. International investigations may take 5-10 business days.

Do you ship to my country?

We currently ship to the countries listed above, with plans to expand to additional markets. Contact us at info@classiquejewelryinc.com to inquire about specific locations.

What about customs delays?

International shipments may experience customs delays beyond our control. Typical customs processing is 1-3 business days, but can extend to 7-10 days during peak periods.

Can I track my package internationally?

Yes! We provide full tracking information. Note that tracking updates may be delayed when packages are in customs or between carrier networks.

Insurance & Protection

All orders include comprehensive insurance coverage:

• Full replacement value protection
• Enhanced insurance for orders over $1,000
• International coverage through our carrier partners
• Claims processing handled directly by our team

Need Assistance?

Our jewelry experts are here to help with any shipping questions or concerns.

Contact Information

📞 Call Us: 718-405-1687
📧 Email Us: info@classiquejewelryinc.com

Business Hours

• Monday - Saturday: 11:00 AM - 7:00 PM EST
• Sunday: Closed
• International customers: We respond to emails within 24 hours

Policy Updates

This shipping policy was last updated on August 14, 2025

Classique Jewelry Inc. reserves the right to modify this shipping policy at any time. Changes will be posted on our website with advance notice to international customers.